Privacy Policy
This Privacy Policy describes how All Building Material.com (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit our website, request a quote, upload a material list, use our services or otherwise communicate with us.
By using and accessing our services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date where required.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources depending on how you interact with us. We may use this information to communicate with you, provide quotes and services, comply with applicable legal obligations, enforce applicable terms and protect our services, rights and users.
What Personal Information We Collect
When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you.
- Basic contact details: name, address, phone number and email.
- Order or quote information: product list, quantity, area name, billing or delivery details and payment confirmation details.
- Customer support information: information you choose to include in calls, WhatsApp messages, emails, forms or uploaded material lists.
Information We Collect through Cookies
We may automatically collect certain information about your interaction with the Site, including device information, browser information, network connection, IP address and other usage data. We may use cookies, pixels or similar technologies to support this.
How We Use Your Personal Information
- Providing products and services: to process enquiries, prepare quotes, coordinate delivery, support Pay on Delivery and manage service requests.
- Marketing and communication: to send relevant product, service or offer updates where permitted.
- Security and fraud prevention: to detect, investigate or take action regarding fraudulent, illegal or malicious activity.
- Customer support: to respond to your requests and maintain our business relationship with you.
User Generated Content
If you submit product reviews, public feedback or other user-generated content, that content may be visible to others. Please avoid sharing sensitive or confidential information in public areas.
Third Party Websites and Links
Our Site may provide links to third-party websites or online platforms. If you follow those links, please review their privacy and security policies. We are not responsible for the privacy, security, accuracy or practices of third-party platforms.
Children's Data
Our services are not intended to be used by children, and we do not knowingly collect personal information about children. Parents or guardians may contact us to request deletion of a child's personal information if it has been provided to us.
Security and Retention of Your Information
No security measure is perfect or impenetrable. We use reasonable safeguards but cannot guarantee perfect security. We retain personal information only as long as needed for quotes, orders, support, legal compliance, dispute resolution or applicable business purposes.
Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, delete, restrict or receive a copy of personal information we hold about you. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority depending on where you live.
Contact
Questions about this Privacy Policy should be sent to us at customercare@allbuildingmaterial.com.
- Trade Name: All Building Material.com
- Warehouse Address: Warehouse No. - 647 B, Jankipuram, Lucknow, U.P, PIN - 226021, India.
- Phone: +91 90441 94848
- Email: customercare@allbuildingmaterial.com
Shipping Policy
We prioritize fast local delivery. Orders and requirements are confirmed by our team before dispatch. Delivery speed depends on product availability, order readiness, serviceable area and delivery slot.
- Orders placed during working hours are processed as quickly as possible.
- 60 minutes delivery is available for eligible products and serviceable Lucknow areas.
- Opening Timings: 9:00 A.M. to 9:00 P.M. (All Days).
- Free Delivery may be available on eligible local orders.
- If a package is undeliverable due to incorrect address or area details, re-delivery may require confirmation and additional coordination.
Refund Policy
Returns or replacements may be accepted within 24 hours of delivery for quality issues, damaged products or missing products. Please contact our team with order details, product photos and your area name so we can review the issue quickly.